There are a few changes that we have implemented to keep you and us safe and these are detailed below.

Before arriving.

Please do not travel to us if you or anyone accompanying you has any of the symptoms of Coronavirus (fever, persistent cough, loss of taste or smell).

There is no cancellation charge for cancelling even at the last minute.

Arrival.

Please advise us of your arrival time.

Hand sanitiser is available near the front door and should be used whenever you enter the building.

You are not required to wear a mask whilst at Wisteria House. However, we continue to wear a mask and you are welcome to wear one if you prefer.

Bedroom.

All bed linen and towels are washed with sanitiser and laundered as per Government guidelines.

We will leave a list of available items in your room in case you require tea bags, coffee etc. These are all available on request.

Dirty cups should be left out for us daily.

Please wash your hands on entering and leaving your bedroom.  Antibacterial handwash is provided.

Cleaning.

We regret we cannot clean your room daily.  However, if you are staying with us for more than 4 nights you will be offered room cleaning, but the decision is up to you.

We will however provide you with a consumables order form and provide you with anything you require on a daily basis (toilet rolls, tea, coffee etc.)

We will leave any requested items on the table in the breakfast room for you whilst you are out ready for you to collect on your return.

Where possible a minimum gap of 24 hours will be left before we clean a vacated bedroom between guests. 

Breakfast.

A menu of continental breakfast items will be available on a single use piece of paper in your room, for ordering the night before.

We have a 5 star food hygiene rating and will always adhere to the strictest standards of cleanliness and food safety.

Check out and Payment.

Please open all windows before leaving to enable ventilation. If you need to use the credit card machine it will be sanitised before your use.

General.

Should you feel unwell during your stay with any Coronavirus symptoms then you must notify us immediately. 

Should we find Coronavirus at Wisteria House, or one of us are tested positive or need to isolate, we may need to cancel your booking at short notice.

Booking Terms:  We require your credit/debit card details as security on the reservation.

Cancellations:  If less than 7 days notice is given the first night of the cancellation is charged in full.  We may make charges for each remaining night if we are unable to re-sell your room.  With this in mind we always recommend you have adequate Holiday Insurance to cover any unforeseen circumstances.

Arrival and Departure:  We welcome guests between 4pm - 6pm. If you wish to arrive earlier or later, alternative times can be arranged if you telephone or e-mail us a couple of days before arrival.  We request guests to vacate their room by 10am on the day of departure.

Parking:  There is off-road car parking available.

Non-smoking:  All rooms at Wisteria House are non-smoking.

Pets:  Unfortunately we cannot accommodate pets.

Your reservation of a room is taken as your acceptance of our terms & conditions.

To make a booking or for more information please call us on 01329 511940 or 07742 400242 or use our Contact Us form